Patient-centred Communication (11616.1)
| Available teaching periods | Delivery mode | Location |
|---|---|---|
| View teaching periods | On-campus |
Bruce, Canberra |
| EFTSL | Credit points | Faculty |
| 0.125 | 3 | Faculty Of Health |
| Discipline | Study level | HECS Bands |
| Pharmacy | Level 1 - Undergraduate Introductory Unit | Band 2 2021 (Commenced After 1 Jan 2021) Band 3 2021 (Commenced Before 1 Jan 2021) |
Learning outcomes
Upon successful completion of this unit, students will be able to:1. Understand the complexity of the health care system and how this affects health-care consumers and health professionals;
2. Demonstrate a range of effective communication techniques when interacting with health-care consumers and other health professionals with consideration to culture and ethnicity;
3. Identify various social determinants and their impact on health-care consumers and health outcomes; and
4. Navigate and deconstruct ethical decisions appropriately about patient-centered outcomes and professional practice.
Graduate attributes
1. UC graduates are professional - communicate effectively1. UC graduates are professional - display initiative and drive, and use their organisation skills to plan and manage their workload
2. UC graduates are global citizens - behave ethically and sustainably in their professional and personal lives
2. UC graduates are global citizens - communicate effectively in diverse cultural and social settings
2. UC graduates are global citizens - understand issues in their profession from the perspective of other cultures
3. UC graduates are lifelong learners - evaluate and adopt new technology
Prerequisites
11125 Professional Orientation (Pharmacy) OR 11400 Professional Orientation (Health)Corequisites
None.Incompatible units
None.Equivalent units
None.Assumed knowledge
None.| Year | Location | Teaching period | Teaching start date | Delivery mode | Unit convener |
|---|---|---|---|---|---|
| 2026 | Bruce, Canberra | Semester 2 | 10 August 2026 | On-campus | Dr Yasmin Abdul Aziz |
| 2027 | Bruce, Canberra | Semester 2 | 09 August 2027 | On-campus | Dr Yasmin Abdul Aziz |
Required texts
Gjyn O'Toole Communication - Core Interpersonal Skills for Health Professionals 4th Edition ISBN 9780729542449
This text is available as paper or electronic copies of some editions from UC Library
Submission of assessment items
Extensions & Late submissions
Any assessment item submitted WITHOUT the specified information on the first page will be returned to the student and not marked until this requirement is met. Late penalties will be applied (see below).
Late submission:
- Mark adjustment: 10% of the maximum mark available for the assessment task will be deducted for each day late up to 3 days. For example an essay awarded 60% (60/100) submitted 2 days late will receive a mark adjustment of 10% per day, therefore, the adjusted maximum mark for that item will be 40% (40/100).
- Similarly, if weighting is used then a piece of work worth 50% of the unit which received 30/50 would be reduced by 5 marks per day (i.e. 10% of 50) and would therefore receive a maximum adjusted mark of 20/50 if late by two days.
- Submissions received more than 3 days after the prescribed date and time will not be accepted for marking, a mark of zero (0) will be awarded for the item.
- For the purposes of these penalties, all days of the week count, including weekends and public holidays, even when the University may be closed.
- The minimum possible mark for late submission is zero.
- For clarification, one (1) minute past the specified due date and time is considered a late submission.
It is students' responsibility to be familiar with the electronic submission process (e.g., the use of CANVAS and Turnitin). Students are reminded to ensure they plan well enabling adequate time to submit assessments prior to the deadline, in order to avoid a mark adjustment.
Extensions to assignments, placement, deferred intra-semester tests and examinations:
Students are only permitted one extension per assignment and one deferral per intra-semester test/examination/placement (on the grounds of illness or other special circumstances as per UC Assessment Procedures). Students are NOT PERMITTED to defer an already deferred intra-semester test, exam or placement. A request for extensions / deferral must be on the Assessment Extension form with relevant documentation and must be lodged with the Unit Convener as soon as possible and no later than 3 business days from the due date. Students should note that deferral of exams held in the Final Assessment Period (which are centrally timetabled) follow a different process and are assessed by the examinations office.
Special assessment requirements
To pass this unit, you must meet the following requirements:
- Students must attain an overall unit mark of 50% or higher
- Students must attend tutorials or, if absent, provide approved documentary evidence and complete make-up material.
- Students are required to complete every assessment item
Should you fail to meet all the assessment requirements, you will fail the unit.
Students must make themselves available for deferred assessments and placements which will be scheduled by the unit convener as per UC Assessment Procedures. For placements, please refer to the unit's Canvas site for further details and requirements. Students are NOT PERMITTED to defer an already deferred intra-semester test, exam or placement. Any student unable to undertake the deferred intra-semester test, exam, assignment or placement will receive a mark of zero or fail grade for that assessment task.
Use of generative AI
Using generative AI
Restricted - The use of GenAI is NOT allowed in completing the assessment. More detailed information can be found at GenAI and Assessment at UC驴
GenAI may only be used in authorised ways when completing assessments at UC. This means that GenAI can only be used for an assessment when:
- the Unit Convener has authorised GenAI use for that assessment
- the student uses GenAI in the way that the assessment instructions allow
- the student fully acknowledges their use of GenAI, with proper citations, references and a GenAI Acknowledgement Statement in line with the assessment instructions.
Where the assessment instructions do not specifically state that GenAI may be used and how, then its use is not permitted for that assessment. Students must still provide the required GenAI Acknowledgement Statement to indicate whether GenAI has or has not been used in the preparation of the assessment. If unsure, students should seek advice from the Unit Convener.
The Library Guide provides further information, including how to reference GenAI.
Students must apply academic integrity in their learning and research activities at UC. This includes submitting authentic and original work for assessments and properly acknowledging any sources used.
Academic integrity involves the ethical, honest and responsible use, creation and sharing of information. It is critical to the quality of higher education. Our academic integrity values are honesty, trust, fairness, respect, responsibility and courage.
UC students have to complete the annually to learn about academic integrity and to understand the consequences of academic integrity breaches (or academic misconduct).
UC uses various strategies and systems, including detection software, to identify potential breaches of academic integrity. Suspected breaches may be investigated, and action can be taken when misconduct is found to have occurred.
Information is provided in the , , and 海角射区 (Student Conduct) Rules 2023. For further advice, visit Study Skills.
Participation requirements
100% attendance is expected at all required tutorials and 100% participation is expected unless otherwise approved (in writing) by the unit convener.
Required IT skills
Students should be conversant with searching for and accessing information via electronic means; the use of Canvas; and word processing, spreadsheet and presentation software.
Using generative AI
Generative artificial intelligence (GenAI) tools like ChatGPT can aid but should not replace independent thinking. If using genAI tools for the major project (topic development, book chapter, multimedia presentation), acknowledge their use in or provide an appropriate citation. Acknowledgement is not required for low-level tasks such as improving spelling, grammar, and quality of written expression.
You are responsible for content you submit. Be aware of limitations of genAI tools such as inaccuracies, biases, and incomplete content. GenAI tools work best for topics you already understand, with carefully crafted prompting based on peer-reviewed research. Refine prompts for better results and fact-check generated content. Despite the risks, GenAI tools can aid brainstorming, concept explanation, synthesis of ideas, and improve the readability and quality of written expression. For further information please refer to UC library GenAI guide () and the Academic Integrity Module.
In-unit costs
The following costs are expected for this unit:
- Self-printing of electronically provided material
- Textbooks
Work placement, internships or practicums
None